When the washing machine suddenly breaks down and water starts overflowing onto the floor, it can be incredibly panic-inducing, regardless of the time of day. Recently, a customer living in Suginami Ward, Tokyo, contacted us urgently in the evening, exclaiming, “My washing machine has broken, and it’s leaking water!”
The customer initially requested, “I would like to have the old refrigerator collected today, if possible.” Although the inquiry came in the evening, I quickly adjusted the schedule for that day and was able to visit the customer’s apartment around 8 p.m.
Many people worry that requesting a service during nighttime hours may incur extra fees. However, in this case, we handled the collection as a regular service, and no additional charges for after-hours service were applied.
Upon arriving at the site, we first assessed the extent of the water leakage and checked for any damage to the floor and shared areas. We then took protective measures to prevent damage to the hallways and elevator within the building. Next, we secured a safe route for the removal of the washing machine, and made every effort to complete the task as quickly and quietly as possible.
Since the work was conducted during the night, it was very important to consider the noise and vibrations to minimize inconvenience to the neighboring residents in the building.
Although this time only the washing machine was being collected, we approached the situation with the hope of providing some reassurance during the distressing water leak issue.
After the work was completed, the customer kindly said, “I called in the evening, and I was really relieved that you were able to come on the same day.” They also expressed their happiness by saying, “I was glad to hear that there were no extra charges for the nighttime service.”
Water leaks caused by washing machine breakdowns not only happen suddenly, but also lead to various issues afterward, such as cleanup and considerations for a replacement.
At Nishida Service, we always strive to respond to urgent inquiries on the same day whenever possible.
If you are worried about “wanting to quickly resolve sudden appliance troubles to make your home feel a bit more organized” or “wondering if it’s okay to seek help during nighttime hours,” please feel free to contact Nishida Service for a consultation.
Regardless of the time of day, we will respond flexibly within our capabilities to help ease our customers’ concerns, taking into account considerations for the residents below and neighboring residents. Please feel free to contact us without hesitation.
