Hello! This is Kasahara from Nishida Service.
Now that September has arrived, we’re starting to feel little hints of autumn in the air. That said, there are still some warm days left, so please continue to take good care of yourselves.
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This time, we received a request from a customer in Isehara City, Kanagawa Prefecture, to collect and dispose of an unwanted SKY PerfecTV! satellite dish.
On the day of the job, we sent one male and one female staff member to the customer’s home. While we were in the process of collecting the satellite dish, the customer also asked us for advice about a problem they were having with their air conditioner.
According to the customer, there was a gap around the area where the air conditioner’s piping passes through the wall, causing the cover to rattle and shift loosely.
When we took a closer look, we found a fairly large gap between the piping and the wall. If left as it was, there was a real risk of insects and dust getting in through the opening.
That’s when our female staff member spoke up: “We can seal up that gap for you right now, free of charge!”
She immediately got to work using putty to fill in the gap on the spot.
The gap that had been bothering the customer was neatly sealed, and the customer was absolutely delighted with the result.
The customer was reportedly surprised, saying, “You’ll even do something like this for free?”
As it turns out, this same female staff member had once helped install a ceiling light in a hard-to-reach spot free of charge, during another junk removal job.
“I’m always happy when it makes a customer happy, so I don’t mind doing a little extra work at all!” she said with a wonderful smile.
At Nishida Service, every one of our staff members places great importance on communicating with customers, so that anyone who requests our junk removal service comes away feeling glad they called us.
Sometimes, as in this case, a small problem comes to light while we’re in the middle of a junk removal job.
If you have a concern like “actually, this part has been bothering me…”, please don’t hesitate to mention it to our staff.
We can’t handle every kind of request, but if it’s something simple our staff can take care of on the spot, we may be able to help free of charge, just as we did this time.
What started as a simple junk removal request ended up solving a small everyday problem as well.
We want to keep treasuring this kind of spirit, one that makes Nishida Service who we are and brings a smile to our customers’ faces.
We hope you’ll continue to think of Nishida Service whenever a need like this comes up.
